Assertiveness Skills
One Day Course

Course Overview

This course has been designed to enable the delegate to understand effective behaviour and learn to apply a number of strategies to communicate positively creating a win-win outcome.

Delegates Requirements

This course is highly practical. Delegates will be required to take part in group discussions, role-play, and individual exercises to develop their skills.

Who Should Attend

Any one who wishes to adopt a more confident and direct approach in their communication and relationships with other people.

Course Outline

Introduction to Assertiveness

How we Communicate

Defining Assertive Behaviour

Assertive and Non Assertive Behaviour

Self Awareness

Self Esteem

Submission, Aggressive and Assertive Behaviour.

Behavioural Styles

Self Perception

How Others See Us

Delegation

How to Delegate Effectively

Why we do not Delegate Enough

Mistakes in Delegation

Techniques to Use

Basic Steps to Assertiveness

Assertive Statements

Setting Goals

Giving Feedback

Self Disclosure

Saying “No”

Barriers to Assertiveness

Controlling Fear

Coping With Criticism

Building Confidence

Setting Goals

Identifying Personal Effectiveness

Techniques for Staying Calm

Exercises and role play

Personal Action plan

TO BOOK A COURSE
Telephone 01794 521449