Counselling Skills
One Day Workshop

Course Overview

This work-shop is designed to offer delegates a structured and practical approach to dealing with a range of problems encountered both within and outside the working environment which have an impact on individual wellbeing and performance.  This introduction also allows the delegates the opportunity to practice some of these skills within a safe environment.

Delegates Requirements

This workshop is highly practical. Delegates will be required to take part in group discussions, role play and individual exercises to develop their skills.

Who Should Attend

This training course is designed for delegates who are responsible for managing staff and have no experience of counselling.

Course Outline

Introduction To Counselling

What Is Counselling

When To Counsel

When Counselling May Be Required At Work

Responding To The Individual

Recognising Signs In The Individual

Analysis Of The Work Place

Preparing For Interviews

Controlling Interviews

Effective Problem Solving

How We Communicate

Understanding Moods And Attitudes

Developing Active Listening And Questioning Skills

Developing Empathy And Sympathy

Identifying Options

Sources Of Support

Internal Support

External Support

Do’s And Don’ts

Exercises And Role Play

Questions And Answers

TO BOOK A COURSE
Telephone 01794 521449