Customer Care For Managers
One Day Course

Course Overview

This course has been designed to provide front line staff with the skills required to convey and maintain a customer sensitive culture and promote the company image to customers.  The course will provide the skills to enable a positive approach to be maintained towards colleagues and customers leading to more effective working relationships and a higher level of customer satisfaction. 

Delegates Requirements

There are no pre-requisites for this course.

Who Should Attend

Anyone who is in contact with other members of staff and/or has a responsibility for dealing with customers.

Course Outline

What Is Customer Service?

Customer Care And Competition

Service Intervention

Designing Policies and Procedures

Implementing Standards of Care

Developing the Culture

Dealing With Misunderstandings And Complaints

Retaining Customer Confidence

Personal Awareness And Body Language

Questions And Answers

TO BOOK A COURSE
Telephone 01794 521449