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Management & Personal Development Course Schedule
January 2011 - December 2011
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MANAGEMENT Counselling Interviewing Dealing With Absence Change Management Transition to Leadership Performance Appraisal Customer Care For Managers Managing Complaints |
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PERSONAL DEVELOPMENT Handling Stress Dealing with Redundancy Telephone Skills Customer Care Presentation |
Sales Assertiveness Time Management Interview Skills Minute and Note Taking |
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| COURSE TITLE | Links to Course Outlines | DAYS | COST | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | |
MANAGEMENT |
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COUNSELLING SKILLS |
Workshop | 1 | £280 | 12 | 23 | 7 | 6 | 11 | 1 | 6 | 3 | 7 | 5 | 2 | 7 | |
INTERVIEWING SKILLS |
Interviewer | 2 | £580 | 19/20 | 3/4 | 16/17 | 14/15 | 18/19 | 8/9 | 13/14 | 10/11 | 14/15 | 12/13 | 9/10 | 14/15 | |
DEALING WITH ABSENCE |
Manager | 1 | £280 | 6 | 10 | 8 | 20 | 16 | 15 | 20 | 17 | 21 | 19 | 16 | 21 | |
CUSTOMER CARE FOR MANAGERS |
Manager | 1 | £280 |
13 |
17 |
15 |
7 |
31 |
22 |
27 |
24 |
28 |
26 |
23 |
9 |
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MANAGING COMPLAINTS |
Manager | 1 | £280 |
20 |
24 |
22 |
13 |
9 |
29 |
12 |
31 |
1 |
18 |
30 |
1 |
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PERFORMANCE APPRAISAL |
Manager | 1 | £280 | 27 | 10 | 29 | 20 | 16 | 2 | 19 | 1 | 8 | 25 | 3 | 21 | |
CHANGE MANAGEMENT |
Manager | 1 | £280 | 7 | 17 | 2 | 27 | 23 | 9 | 26 | 8 | 22 | 26 | 10 | 2 | |
TRANSITION TO LEADERSHIP |
New Manager | 2 | £450 | 20/21 | 23/24 | 9/10 | 7/8 | 12/13 | 16/17 | 7/8 | 15/16 | 29/30 | 3/4 | 17/18 | 8/9 | |
EFFECTIVE LEADERSHIP |
Middle Manager | 1 | £280 | 28 | 7 | 16 | 14 | 19 | 23 | 14 | 22 | 5 | 31 | 24 | 15 | |
| COURSE TITLE | Links to Course Outlines | DAYS | COST | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC | |
PERSONAL DEVELOPMENT |
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HANDLING STRESS |
Introduction | 1 | £220 |
7 |
14 |
23 |
21 |
26 |
30 |
21 |
2 |
12 |
20 |
4 |
6 |
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DEALING WITH REDUNDANCY |
All | 2 | £400 |
10/11 |
21/22 |
30/31 |
28/29 |
5/6 |
2/3 |
28/29 |
9/10 |
19/20 |
27/28 |
7/8 |
12/13 |
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| CUSTOMER CARE | Introduction | 1 | £280 | 14 | 28 | 8 | 20 | 10 | 10 | 20 | 16 | 26 | 3 | 16 | 5 | |
TELEPHONE SKILLS |
Introduction | 1 | £180 |
21 |
1 |
15 |
1 |
17 |
17 |
8 |
23 |
6 |
10 |
23 |
8 |
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PRESENTATION SKILLS |
Introduction | 2 | £460 |
27/28 |
23/24 |
22/23 |
14/15 |
24/25 |
20/21 |
14/15 |
30/31 |
13/14 |
17/18 |
29/30 |
19/20 |
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SUCCESSFUL SALES |
Introduction | 2 | £320 |
4/5 |
17/18 |
7/8 |
20/21 |
27/28 |
27/28 |
21/22 |
4/5 |
21/22 |
24/25 |
1/2 |
13/14 |
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ASSERTIVENESS SKILLS |
Introduction | 1 | £220 |
10 |
8 |
3 |
29 |
7 |
17 |
29 |
11 |
28 |
3 |
18 |
5 |
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TIME MANAGEMENT |
Introduction | 1 | £185 |
17 |
15 |
10 |
12 |
14 |
24 |
4 |
18 |
9 |
4 |
25 |
12 |
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INTERVIEW SKILLS |
Interviewee | 1 | £280 |
24 |
22 |
17 |
19 |
21 |
1 |
5 |
25 |
16 |
11 |
9 |
19 |
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MINUTE AND NOTE TAKING |
Note Taker | 1 | £160 |
31 |
2 |
24 |
26 |
28 |
3 |
12 |
5 |
23 |
18 |
16 |
1 |
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To Book A Course |
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Registered Address: Lone Barn Farm,
Stanbridge Earls, Romsey, Hants, SO51 0HE. VAT 904 2298 37 |
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