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Management & Personal Development Course Schedule
January 2010 - December 2010
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MANAGEMENT Counselling Interviewing Dealing With Absence Change Management Transition to Leadership Performance Appraisal Customer Care For Managers Managing Complaints |
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PERSONAL DEVELOPMENT Handling Stress Dealing with Redundancy Telephone Skills Customer Care Presentation |
Sales Assertiveness Time Management Interview Skills Minute and Note Taking |
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| COURSE TITLE | Links to Course Outlines | DAYS | COST | JAN | FEB | MARCH | APRIL | MAY | JUNE | JULY | AUG | SEPT | OCT | NOV | DEC | |
MANAGEMENT |
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COUNSELLING SKILLS |
Workshop | 1 | £280 | 12 | 23 | 12 | 6 | 11 | 1 | 6 | 3 | 7 | 5 | 2 | 7 | |
INTERVIEWING SKILLS |
Interviewer | 2 | £580 | 19/20 | 3/4 | 16/17 | 14/15 | 18/19 | 8/9 | 13/14 | 10/11 | 14/15 | 12/13 | 9/10 | 14/15 | |
DEALING WITH ABSENCE |
Manager | 1 | £280 | 6 | 10 | 8 | 20 | 22 | 15 | 20 | 17 | 21 | 19 | 16 | 21 | |
CUSTOMER CARE FOR MANAGERS |
Manager | 1 | £280 |
13 |
17 |
15 |
7 |
30 |
7 |
25 |
1 |
2 |
4 |
18 |
9 |
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MANAGING COMPLAINTS |
Manager | 1 | £280 |
29 |
15 |
24 |
16 |
29 |
21 |
12 |
27 |
23 |
18 |
26 |
1 |
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PERFORMANCE APPRAISAL |
Manager | 1 | £280 | 6 | 10 | 8 | 20 | 22 | 15 | 20 | 17 | 21 | 19 | 16 | 21 | |
CHANGE MANAGEMENT |
Manager | 1 | £280 | 13 | 17 | 15 | 27 | 5 | 22 | 27 | 24 | 28 | 26 | 23 | 1 | |
TRANSITION TO LEADERSHIP |
New Manager | 2 | £450 | 20/21 | 23/24 | 23/24 | 7/8 | 12/13 | 29/30 | 7/8 | 25/26 | 1/2 | 3/4 | 3/4 | 8/9 | |
EFFECTIVE LEADERSHIP |
Middle Manager | 1 | £280 | 27 | 5 | 22 | 14 | 19 | 2 | 14 | 11 | 8 | 13 | 30 | 15 | |
| COURSE TITLE | Links to Course Outlines | DAYS | COST | JAN | FEB | MARCH | APRIL | MAY | JUNE | JULY | AUG | SEPT | OCT | NOV | DEC | |
PERSONAL DEVELOPMENT |
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HANDLING STRESS |
Introduction | 1 | £220 |
14 |
19 |
10 |
21 |
26 |
9 |
21 |
18 |
15 |
20 |
10 |
2 |
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DEALING WITH REDUNDANCY |
All | 1 | £400 |
7/8 |
4/5 |
4/5 |
28/29 |
6/7 |
16/17 |
28/29 |
5/6 |
22/23 |
27/28 |
17/18 |
16/17 |
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| CUSTOMER CARE | Introduction | 1 | £280 | 6 | 10 | 8 | 20 | 17 | 15 | 20 | 17 | 21 | 19 | 16 | 21 | |
TELEPHONE SKILLS |
Introduction | 1 | £180 |
21 |
26 |
16 |
1 |
13 |
23 |
8 |
12 |
29 |
14 |
24 |
3 |
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PRESENTATION SKILLS |
Introduction | 2 | £460 |
28/29 |
23/24 |
30/31 |
15/16 |
20/21 |
3/4 |
15/16 |
19/20 |
2/3 |
21/22 |
4/5 |
9/10 |
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SUCCESSFUL SALES |
Introduction | 2 | £320 |
4/5 |
17/18 |
4/5 |
22/23 |
27/28 |
10/11 |
22/23 |
16/17 |
9/10 |
28/29 |
11/12 |
13/14 |
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ASSERTIVENESS SKILLS |
Introduction | 1 | £220 |
8 |
26 |
3 |
29 |
7 |
17 |
29 |
6 |
2 |
1 |
18 |
4 |
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TIME MANAGEMENT |
Introduction | 1 | £185 |
15 |
6 |
10 |
12 |
14 |
24 |
1 |
13 |
9 |
4 |
25 |
11 |
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INTERVIEW SKILLS |
Interviewee | 1 | £280 |
22 |
8 |
17 |
9 |
21 |
14 |
5 |
20 |
16 |
11 |
8 |
18 |
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MINUTE AND NOTE TAKING |
Note Taker | 1 | £160 |
29 |
15 |
24 |
16 |
28 |
21 |
12 |
27 |
23 |
18 |
26 |
1 |
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To Book A Course |
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Registered Address: Lone Barn Farm,
Stanbridge Earls, Romsey, Hants, SO51 0HE. VAT 904 2298 37 |
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